Meet Mark Smith - Employer and Member Relations Manager
What do you do (in no more than three words)?
Which of our values means the most to you (and why)?
Customer Focused and being able to communicate effectively – I picked two as they tend to be closely related and very relevant to my role.
Being customer focused and having excellent communication skills is very important to me. I am extremely proud to work for Lothian Pension Fund ensure that I play my part in delivering the fund’s ambitions and values.
Our members and employers deserve a first class professional service which I strive to deliver on a daily basis whether it be through telephone calls, emails, presentations or meetings.
One of the best things about my role/my department/LPF (choose any one) is…
The interesting, varied and challenging day to day work. From the very first day I started with LPF, every day is busy, varied, challenging and rewarding. No day is ever is the same and there is a lot of opportunity to develop your skills and knowledge further.
What makes you stay at LPFE?
I choose to stay at LPF for many reasons.
- My role is extremely interesting and diverse. As Pensions legislation often changes, I am constantly updating my knowledge on regulations, policies and procedures.
- My work has a purpose and a meaning. LPF, in my opinion, has always been ahead of the game and I am proud to be part of that. I am fully aware of the part I play in achieving the funds goals and objectives.
- I am recognised, respected and rewarded. My work and contribution has been recognised which allowed me to develop my skills and take on more challenging responsibilities.