Meet Andrew Crawford -
Pensions Administration Trainees Manager
Introduce yourself and tell us a little bit about your department
I’m Andrew and I have been with LPF since July 2014. I am currently the Pensions Administration Trainees Manager, having initially joined the pensions administration team as a Trainee Pensions Administrator studying towards the Diploma in Pensions Administration (DPA).
The Pensions Administration team is responsible for all aspects of a member’s pension – ‘from cradle to grave’ for the want of a better phrase! From when a member joins the scheme to when they retire, we are their first port of call for information (but never advice!) while we calculate and pay their pension entitlements.
One of the best things about my department (choose any one) is…
The flexi-time! No I’m kidding, although that is good. I enjoy the camaraderie among the staff both in our team and the office in general and I trust my colleagues to provide the right guidance and support, both professionally and – perhaps more importantly – personally.
What have been your highlights from your time here so far?
Completing my DPA qualification to become a qualified administrator in January 2017 was the first of many highlights since joining the fund. I was then promoted to the role of Service Development Analyst around a year later which saw me take on greater responsibility within the team before an organisational review
I was delighted to lead on the project that saw us successfully retain the Customer Service Excellence award in 2019 while I have been part of an industry-wide working group looking at the process of transferring pension rights from Defined Benefit to Defined Contribution schemes. I have also had the opportunity to attend national conferences and other events as a representative of the Fund.
What (in your opinion) makes the organisation tick? What is its culture and ethos?
Our scheme members come first in everything that we do. Whether it’s the Customer First team understanding what they are asking over the phone or our Investments team making the right choices to ensure we have the funds available to pay their pensions when they come due, the member’s needs are at the forefront of our decision making.
What gives you cause for optimism?
I feel that we have a senior management team who are very forward-thinking and always looking for ways for LPF to grow and improve. This can only be a good thing in terms of the opportunities that this will provide for employees to develop and progress, particularly as we look to collaborate with neighbouring Local Government Pension Scheme funds.
The world stops for you when…?
The world stops for me at 3 o’clock on a Saturday afternoon when the whistle goes at some football ground or another in the UK and nothing else matters but Livingston or Portsmouth getting the three points – they rarely do but at that moment anything is possible!